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Ordering & Shipping
Unwrap the details on shipping, rush requests, order changes, cancellations, and more. Please allow up to 3 business days for our team to review and respond to contact form requests.
For estimated delivery by 2/14, orders must be placed by 3pm MST on the following days:
Dec 27: Custom Design
Jan 8: Made-to-Order Engagement Rings + Jewelry
Feb 5: Domestic Orders for Ready-to-Ship Rings (with sizing)
Feb 11: 2-Day Shipping on Ready-to-Ship Jewelry and Accessories
Feb 12: Next Day Shipping on Ready-to-Ship Jewelry and Accessories
These dates are subject to change. Sarah O. is not responsible for delays with carriers or lost/stolen packages.
Orders may take up to three business days to process. Once an order is processed, our team will be in touch with the timeline for your order completion.
Domestic orders are shipped via UPS 2-Day or Next Day Delivery and fully insured. We do not ship to PO Boxes.
All deliveries require a signature:
If you may not be available to sign, we recommend making other arrangements such as delivering to a work address or a neighbor who will be available to sign during the day.
Our shipper will attempt delivery three times, and if there is no one available to sign for a package, the package will be returned to sender. We will contact the customer to make arrangements for reshipment once we receive the returned package. Any reshipping costs are the customers responsibility.
Sarah O. is not responsible for lost or stolen packages
Local customers can pick up orders at our Tennyson Street location in Denver.
If you’d prefer to pick up at our Dairy Block location, please note that in your order or reach out to our team at hello@sarahojewelry.com with your request.
International orders are shipped via FedEx and fully insured.
All deliveries require a signature.
PLEASE NOTE: Import duties, taxes, and other fees are not included in the item price or shipping cost. These charges are the customer’s responsibility.
For jewelry that is made-to-order, we may be able to accommodate a rush request outside of our standard delivery timeframe noted on the product page. Please note that additional fees will apply.
To change or cancel your order, please reach out within 24 hours, and we will do our best to accommodate. Any requests received after 24 hours may incur an additional fee.
International requests apply to orders outside of the US and Canada. If you are interested in purchasing an item online, please submit a contact form.
Once received and confirmed, we will send you an invoice for the price of the item + shipping fees. For specific information about international shipping policies and applicable customs fees, please review the information under Shipping.
Please begin your purchase request by completing the form below.
Given your jewelry's sentimental and monetary value, you’ll want to make sure it lasts a lifetime! First and foremost, we highly recommend insuring your high-value item under homeowners, renters, or independent insurance. We are happy to provide you with receipts or appraisals for mountings and stones purchased through us. Please review additional warranty information before purchasing.
We offer a limited lifetime guarantee against any manufacturer's defect in material or craftsmanship. Please note that this does not cover neglect, abuse, loss, theft, or normal wear and tear.
We will cover the loss of the first melee stone under 0.05ct or any stone up to 2mm in length. Sarah O. is not responsible for the replacement of a stone if it is lost due to bent or damaged prongs resulting from neglect.
Center stones are not under warranty, so please be sure to insure your piece!
After six months, we will repair your Sarah O. piece due to normal wear and tear at a discounted rate. We reserve the right to decide what constitutes normal wear and tear.
Should repairs be needed, it is the customer’s responsibility to ship and insure the piece(s). We will return jewelry via insured shipment. Please see the Jewelry Resizing & Repairs section for more information.
Unauthorized repairs or service on your items made outside of Sarah O. Jewelry can void your warranty.
Discount codes and other promotions cannot be applied to Sale items unless explicitly stated. Discount codes are limited to one per transaction and cannot be combined with other promotions or applied to past purchases. Discounts cannot be applied to white diamond engagement pieces, custom designs, or loose stones.
Sarah O. reserves the right to update policies and pricing at any time. If you have any questions, please email hello@sarahojewelry.com.