Job Purpose Summary: At Sarah O., every team member plays a vital role in creating an exceptional experience for our customers. As a Sales Associate, you will be responsible for delivering a world-class customer experience, meeting company goals through expert product knowledge, personal engagement, and luxury service. In addition, you will assist with daily administrative tasks that support the sales function and overall team success.

Reports To: Store Manager

Salary: $20-$23 (Depending on Experience) plus benefits

Benefits: Medical insurance, 401k match, paid time off, possible monthly bonuses based on sales goals.

• Provide a world-class customer experience by greeting customers, building rapport, identifying their jewelry needs, and guiding them through a seamless purchase process.

• Continuously expand knowledge of fine jewelry, the Sarah O. brand, and internal processes to better serve our customers.

• Keep customers informed about relevant products, events, promotions, policies, and services.

• Maintain an organized and clean showroom and stockroom, assisting with event preparations, seasonal transitions, and new marketing campaigns.

• Ensure the showroom’s case displays are well-maintained by re-merchandising and straightening throughout the day, and communicate inventory levels to Sales Leadership.

• Assist with customer orders and repairs, respond to customer inquiries, and manage phone and email communication, as well as preparing order shipments.

• Consistently follow internal processes and procedures with accuracy.

• Foster positive working relationships across the company.

• Assist with Sales Team projects as needed.

• Take on other duties as assigned.

• Minimum 3 years of retail experience (luxury or fine jewelry experience preferred).

• Strong organizational, interpersonal, and communication skills (both written and verbal).

• Proven ability to build and maintain positive relationships with customers.

• Ability to remain flexible and quickly adapt in a fast-paced environment.

• Detail-oriented with the ability to handle multiple tasks simultaneously.

• Self-starter who proactively seeks out projects and opportunities.

• Demonstrated ability to contribute to a positive work environment through teamwork and collaboration.

• Availability to work a regular schedule, including weekends and holidays, in line with traffic levels, seasonality, and company needs.

Click the button below or send an email to hiring@sarahojewelry.com with your resumé and a little about why you'd like to join our team. We look forward to hearing from you!